Privacy policy
Personal Details
Trade Counter Direct (HiKOKI PowerTools Direct) is committed to protecting your privacy. We understand the importance of safeguarding your personal data when you interact with our website. This Privacy Policy outlines how we collect, use, and protect your information.
Collection of Personal Information
We may collect and process your personal information for the purpose of processing your orders, internal record keeping, and marketing efforts. Rest assured that we will never rent, sell, or disclose your personal details to any third party.
Security Measures
To ensure the security of your data, we employ robust security procedures. All forms that gather or display personal information on our website are protected by SSL encryption. When you place an online order, your data, including credit card information, is transmitted with the highest level of encryption. Our servers are safeguarded by firewalls to prevent unauthorized access.
Your credit card details are securely transmitted to our trusted payment providers, Barclays or PayPal, where they are stored securely. We do not store your credit card details in plain text anywhere on our website.
If you have a password to access specific parts of our site, it is your responsibility to keep it confidential and refrain from sharing it with others. We recommend using different passwords for various online accounts for added security.
Non-Personal Information
We collect non-personal information about your browsing activities and website usage to improve our services and business operations. Your personal information within Trade Counter Direct premises is kept strictly confidential through stringent internal procedures.
Protecting Your Security
To prevent unauthorized use of your credit, debit, or charge card, we validate the information you provide during the order process against third-party databases. By using our website, you agree to these checks.
We may disclose your personal data when legally required, to enforce our Terms and Conditions, protect our rights, property, or safety, and for fraud protection and credit risk reduction.
Texts for Delivery
If you provide your mobile number, we may send text messages to update you on your order status or item collection. These messages are sent through our carriers, Interlink (DPD) and Royal Mail. You agree to share your number for this purpose, and standard network charges may apply.
If you prefer not to receive delivery notifications via text, please inform us in your order notes or contact us at sales@hikokipowertoolsdirect.com.
Other Websites
Our website may contain links to other websites. Once you leave our site, we have no control over the privacy practices of those sites. Please review the privacy statements of any external websites you visit.
Mailing Lists
You have the option to join our mailing list for updates on special offers and new products. We will never share our mailing list with third parties. To unsubscribe, click the 'Unsubscribe' option in our newsletter or email "UNSUBSCRIBE" to sales@hikokipowertoolsdirect.com. Please allow 14 working days for your request to be processed.
Cookies
Cookies are used on our website to enhance your experience. They store information about your shopping cart, keep it separate from other users, and auto-fill forms for your convenience. Cookies do not provide access to your computer or your email address.
Children
Trade Counter Direct does not intend to collect personal information from children under the age of 16. If you are under 16, please do not provide information on this website; ask a parent or guardian to do so on your behalf.
Changes
If we update our Privacy Policy, we will revise this page and may post notices on other pages of the website. If significant changes are made, we will email you to notify you and offer the option to have your details removed from our records if you disagree with the changes.
Updating Your Details
If your information changes or you wish to cancel your registration, please contact us via email at sales@hikokipowertoolsdirect.com, send a letter to 'Details Update' at HiKOKI PowerTools Direct, Loribon House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon TQ4 7QR, or call us at +44 (0)1803 666630.
By submitting your information to us and continuing to use our website, you consent to the use of your information as outlined in this Privacy Policy. If we modify our Privacy Policy, we will provide you with the opportunity to remove yourself from our database if you do not agree with the changes.